- We ship orders Monday through Friday. Orders received on Fridays will be shipped the following week. Please consider this when placing your order.
- A tracking number will be provided for all domestic orders (within the US). Orders can ONLY be tracked via this tracking number.
- California orders will have sales tax of 9% added to the order total.
- We are not responsible for any taxes or duties that may be incurred on international orders.
- All products are described as accurately as possible.
- Colors may vary slightly from what you see on your screen.
- You are responsible for your order if you enter the wrong shipping address.
- Please note, we are not responsible for items that are lost or damaged during shipping.
REFUNDS // RETURNS // EXCHANGES
- Standard Inventory includes products that we produce in advance and hold active inventory of.
- Returned Orders // Subject to a 25% restocking fee.
- Canceled Orders // You will incur a 15% handling fee if not yet shipped, this will be deducted from any refund, if requested.
- Exchanges // If you want to exchange an item or if an item is returned to us due to insufficient or incorrect address it is your responsibility to pay for shipping the item again.
If you would like to exchange it for another size or style, please follow this process carefully:
- Visit firstname.lastname@example.org and open a ticket
- Prepare your return package, being sure to include a copy of your receipt, along with a note within the package specifying your support ticket number.
- Ship to the following address:
ATTN: Returns and Exchanges
834 Ceres Ave
Los Angeles, CA 90021
- NOTE: All returns must be received by us just as you received them.
ON DEMAND PRODUCTS
- Products on this site may be manufactured On Demand, meaning that product is produced for you once you order it.
- On Demand Products cannot be exchanged for a different size, so please be sure to look carefully at the size charts.
- On Demand Products are described to the best of our ability, however there may be slight differences from what you see on your screen.
- Feel free to contact us with any and all questions prior to placing your order.
- If you have received something that was damaged in transit, please do let us know. While we are not responsible for items damaged by USPS or DHL, we will do our best to accommodate you and may be able to help.
If you need further assistance via email, please visit EMAIL MISSING Alternatively, our office number is: (213) 258-9437
- Average delivery time for domestic orders is 5-7 business days, but could take up to two weeks.
- Average delivery time for international orders is 10-15 business days, but could take up to three weeks.
- International shipping depends completely on the customs of the country we are shipping to.
Please feel free to contact us if you have any other questions. Have the order number and name of the person who purchased the item(s) on hand when you do.